Contact Us

Zelnuvora and zelnuvora.com are owned and operated by Yongchang County Yaoxin Trading Co., Ltd.

Need help choosing a pet product or checking an existing order? Our customer support team can assist with product details, sizing information, care instructions, order updates, shipping, payments, returns, refunds, and privacy requests.

Get in Touch

Email service@zelnuvora.com. For an existing order, include your order number, the email address used at checkout, and a brief description of your request. For sizing questions, include the product name, selected size, and the measurements requested in its size guide. Please avoid including unrelated personal information in photos.

Product & Delivery Issues

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly with clear photos or videos of the issue. Include images of the packaging and shipping label where available. Retain the item and packaging while we review your request.

Returns

Eligible returns can be requested within 30 calendar days after delivery. Please contact us before sending anything back. We will provide return instructions and the designated return address. Our registered business address is not a return address unless we specifically instruct you to use it.