Privacy Policy

Zelnuvora and zelnuvora.com are owned and operated by Yongchang County Yaoxin Trading Co., Ltd.

Last Updated: November 13, 2026

Overview

This policy explains how Zelnuvora, operated by Yongchang County Yaoxin Trading Co., Ltd., collects, uses, and shares personal information when you visit zelnuvora.com, shop, or contact us.

Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information that cannot reasonably be linked to you. Depending on how you interact with the store, we collect:

• Contact details, including your name, email address, phone number, and billing and delivery addresses.
• Order and transaction information, including products viewed, added to a cart, purchased, returned, exchanged, or cancelled; payment status and transaction confirmations.
• Account information, preferences, and settings when you use a customer account.
• Support messages and other content you choose to provide, including pet measurements or photos sent for sizing or product support.
• Device and usage information, including browser and network information, IP address, device identifiers, approximate location, browsing activity, and cookie or preference information.

Authorized payment providers process payment and financial-account details; we do not directly store complete payment-card details submitted through them.

Sources of Information

We receive information directly from you, automatically through the store and related technologies, and from service providers and partners that help us process payments, fulfill orders, operate accounts, prevent fraud, or provide analytics and advertising.

How We Use Information

We use information to process orders, payments, delivery, returns, and refunds; provide support; operate and improve the store; prevent fraud; measure performance; and comply with legal obligations. Where permitted, we also use information for marketing, personalization, and advertising.

Sharing & Advertising

We share necessary information with Shopify, payment providers, shipping and fulfillment partners, support and security vendors, and analytics or advertising partners. Information may also be disclosed to professional advisers, authorities where legally required, or parties to a lawful business transaction.

When AppLovin advertising or measurement technology is enabled, AppLovin collects or receives information such as device identifiers, IP addresses, browsing activity, and purchase or conversion events. AppLovin and other advertising partners use this information for ad delivery, personalization, attribution, measurement, and fraud prevention, subject to applicable consent and opt-out requirements.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy.

Our Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information about your access to and use of the store to provide and improve its services. Where enhanced services are enabled, Shopify may also process information about your interactions with this store, other merchants, and Shopify to support those services. Information may be shared with Shopify and other providers located outside your country. For information about Shopify’s own processing and your choices, see Shopify’s Consumer Privacy Policy and Shopify’s privacy portal. Requests concerning our store can be sent to the support email below.

Cookies & Choices

Cookies support essential store functions, preferences, analytics, and advertising. Use available privacy controls, browser settings, and our Your Privacy Choices page to manage preferences. Where required, nonessential processing depends on consent. Blocking essential cookies may affect store functionality.

Third-Party Links & Public Content

Third-party websites and services have their own privacy practices. Review their policies before providing information. Reviews or photos you choose to publish may be visible to other people; avoid including private information about yourself or others. Photos sent privately for sizing or order support are not automatically published as reviews.

Retention, Security & International Processing

We retain information as reasonably necessary for transactions, support, disputes, fraud prevention, and legal obligations. We use reasonable safeguards, but no system is completely secure. Data may be processed outside your country. Where required for transfers from the EEA or the United Kingdom, we rely on recognized safeguards, such as applicable standard contractual clauses or an adequacy determination.

Your Rights

Depending on your location, you may request access, correction, deletion, portability, restriction, objection, consent withdrawal, or an advertising/data-sharing opt-out. Certain disclosures for advertising may constitute a sale or sharing under applicable law. Email us with “Privacy Request”; identity verification may be required. You may appeal where applicable and unsubscribe from marketing emails using the message link. Essential order communications continue.

You may use an authorized agent where permitted, subject to reasonable verification of identity and authority. We will not unlawfully discriminate against you for exercising privacy rights. Requests and any permitted extensions are handled within the applicable legal deadlines. You may complain to the relevant data-protection authority; EEA residents can find their authority through the European Data Protection Board. See Your Privacy Choices for request and opt-out instructions.

Children & Policy Updates

The store is intended for pet owners and is not directed to children. We do not knowingly collect children's information in violation of law or knowingly sell or share personal information of people under 16. Contact us with any concern. Policy changes will be posted with an updated date; additional notice is provided where required.